Web apps & software
Software shaped to the way your business already works, rather than a process reshaped to fit software somebody else wrote.
When this is the answer
Most businesses reach a point where the work is being held together by things that were never meant to hold it: a spreadsheet three people edit, a folder of documents named by convention, an inbox doing the job of a queue. Nothing is broken exactly. It is just that every task costs a little more than it should, and the cost is paid in somebody's attention.
The usual next step is to buy a product. Sometimes that is right, and when it is we will say so — a tool that already exists and fits is cheaper than anything we could build. It is the wrong step when the fit is close but not close enough, because what follows is a process bent to match the software, and the bend never comes out.
Custom is worth it when the process is the thing that makes the business work. Then the software should describe the process rather than argue with it.
What gets built
Internal systems: records, work orders, scheduling, reporting — one place where the current state of the work is legible, with roles deciding who sees what, and exports in the formats your accountant and your regulator will accept.
Portals and accounts, where the people outside your company need a way in that is not email. Sign-in, their own documents and history, and the things they would otherwise phone to ask about.
Integrations, because almost nothing here is a fresh start. The software you already run — accounting, mail, whatever holds your customer records — usually has a way in, and connecting it is what stops the same number being typed twice.
We build in short cycles and show working versions rather than screenshots, so what is being built stays arguable while it is still cheap to argue with.
- Custom applications
- Portals and user accounts
- Integrations and APIs
- Maintenance and upgrades
What you end up with
The system is yours. That means the code, the data, the accounts it runs on and the documentation to hand to somebody else — not a licence to keep paying us for access to your own records.
We maintain and extend what we build, and that is a service rather than a condition. A system you cannot leave is a system with a hostage in it, and it is the thing this industry is worst at.
